sigh – tomorrow it’s off to the apple store to see if they’ll replace this. i measured, it fell all of 2 feet, a portable device should not suffer catastrophic failure from such a relatively minor fall.

i’ll post tomorrow with the results of my beg-a-thon at the apple store

d_c

UPDATE:

i went directly to the apple store today and was unsuccessful in convincing them to help me. i guess i shouldn’t be surprised, the folk at the store aren’t exactly empowered to fix customer relations issues.

i’m on the phone with apple support, the 1st level tech, after seeing this photo, told me “that should not happen with an ipod no matter how far it drops” and i’m currently on hold waiting for the 2nd tier support who has the authority to do something about this. cautiously optimistic that apple will fix this problem.

UPDATE 2:

need to call back tomorrow and get in touch with customer relations. =(

UPDATE 3:

Apple will repair my ipod, but i did have the misfortune of having to talk to the crabbiest person at Apple (Janet from customer relations). they’re going to ship me a box, i’m going to put the nano in it, and at some undetermined point in the future i should get my purple nano back… after which i will go out and buy myself one of those rubberized cases. in the meantime, i’ll use my first gen ipod nano, the one that is damn near indestructible. 

so, consider my story a warning, the new nanos are beautiful but extremely FRAGILE